> ## Documentation Index
> Fetch the complete documentation index at: https://developers.pcibooking.net/llms.txt
> Use this file to discover all available pages before exploring further.

# System Status

> Real-time operational status of PCI Booking's tokenization and payment processing services.

The system status page shows the real-time operational state of PCI Booking's core services, including tokenization, payment processing, the API gateway, and the merchant portal. Each service component is listed with its current status: operational, degraded performance, partial outage, or major outage.

## Current Status

<iframe src="https://demo.pcibooking.net/demos/system-status.html" width="100%" height="1000" frameBorder="0" />

## What the Status Page Monitors

The status page tracks the operational state of each core PCI Booking component:

* **Tokenization Service.** Card capture, token creation, and vault storage across all tokenization methods (hosted form, API, file transfer, response parsing).
* **Payment Processing (UPG).** The Universal Payment Gateway that routes charges, authorizations, refunds, and voids to PSPs.
* **API Gateway.** The main API endpoint at `service.pcibooking.net` that handles all inbound requests, authentication, and rate limiting.
* **Payments Library.** The client-side SDK infrastructure that serves the card form, digital wallet integrations, and session management.
* **Merchant Portal.** The web portal at `users.pcibooking.net` where merchants manage their account, credentials, and token data.

Each component displays one of four statuses: **Operational**, **Degraded Performance**, **Partial Outage**, or **Major Outage**.

## Service Level Agreement

PCI Booking targets **99.95% uptime** for its core tokenization and payment processing services, measured on a monthly basis. Scheduled maintenance windows are excluded from uptime calculations. For SLA details specific to your account, refer to your service agreement or contact your account manager.

## Incident Notifications

To stay informed about service disruptions and scheduled maintenance, subscribe to status notifications. You will receive alerts when an incident is reported, updated, or resolved.

Visit the status page above and click the **Subscribe** button to choose your preferred notification channel (email or webhook). Webhook subscribers receive a JSON payload with the incident details, affected components, and current status, which can be integrated into your own monitoring or alerting systems.

## Incident Response

When an incident occurs, PCI Booking's operations team follows a structured response process:

1. **Detection.** Automated monitoring detects the issue and triggers an alert.
2. **Acknowledgment.** The operations team acknowledges the incident and posts an initial update on the status page.
3. **Investigation.** The team investigates the root cause and provides periodic updates (typically every 30 minutes during active incidents).
4. **Resolution.** The issue is resolved and the status page is updated to reflect the fix.
5. **Post-incident review.** For major incidents, PCI Booking conducts a post-incident review and may share a summary with affected customers.

## Scheduled Maintenance

PCI Booking schedules maintenance windows in advance and announces them on the status page. Maintenance notifications include the expected start time, duration, and which services may be affected. Where possible, maintenance is performed with zero downtime using rolling deployments.

## Need Help?

If you are experiencing issues that are not reflected on the status page, or if you need assistance during an incident, contact the PCI Booking support team:

* **Email:** [support@pcibooking.net](mailto:support@pcibooking.net)
* **Portal:** [PCI Booking Portal](https://users.pcibooking.net) (submit a support ticket)