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The system status page shows the real-time operational state of PCI Booking’s core services. It checks the platform live each time you open it, and also carries advance notice of scheduled maintenance windows along with live updates while one is in progress.

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Current Status

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What the Status Page Monitors

The status page shows four indicators, each checked live against service.pcibooking.net when the page loads or is refreshed:
  • API Service. Whether the main API endpoint responds, and how long it takes. The response time is shown on the card.
  • Database. Whether the platform can reach the database that holds account and transaction records.
  • Token Storage. Whether the platform can reach the token vault where stored card data lives.
  • Authentication. Whether the endpoint that validates API keys is answering requests.
Each indicator reads Operational, Degraded, or Unavailable. Above them, a banner summarises the platform as a whole: All Systems Operational, Partial System Issues, or System Outage. During a maintenance window the banner shows the maintenance state instead.
The indicators reflect whether PCI Booking’s services are reachable and answering. They do not track the availability of individual payment gateways, which are operated by the PSPs themselves.

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Service Level Agreement

PCI Booking targets 99.95% uptime for its core tokenization and payment processing services, measured on a monthly basis. Scheduled maintenance windows are excluded from uptime calculations. For SLA details specific to your account, refer to your service agreement or contact your account manager.

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Incident Notifications

To be told about upcoming maintenance and to receive live updates while a maintenance window is running, add your email address to the notification list. Enter your address in the Email Notifications section of the status page above and select Subscribe. Updates during a maintenance window are posted to the status page and sent to the list at the same time.

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Incident Response

When an incident occurs, PCI Booking’s operations team follows a structured response process:
  1. Detection. Automated monitoring detects the issue and triggers an alert.
  2. Acknowledgment. The operations team acknowledges the incident and posts an initial update on the status page.
  3. Investigation. The team investigates the root cause and provides periodic updates (typically every 30 minutes during active incidents).
  4. Resolution. The issue is resolved and the status page is updated to reflect the fix.
  5. Post-incident review. For major incidents, PCI Booking conducts a post-incident review and may share a summary with affected customers.

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Scheduled Maintenance

PCI Booking schedules maintenance windows in advance and announces them on the status page. Maintenance notifications include the expected start time, duration, and which services may be affected. Where possible, maintenance is performed with zero downtime using rolling deployments.

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Need Help?

If you are experiencing issues that are not reflected on the status page, or if you need assistance during an incident, contact the PCI Booking support team: Email support@pcibooking.net. Replying to an existing thread adds your message to the same ticket.